The Waters Edge hotel, famous for its unmatched hospitality and technological innovations in the industry, has taken another giant leap forward in its digital transformation journey by launching a state-of-the-art digital billing platform at Bakery at the Edge recently.
Waters Edge has built a reputation as a hotel that continuously invests in future technology to provide customers with greater convenience and unparalleled user experiences. Over the years, some of the major achievements of the company on the technological front include the Cloud Customer Feedback System and the fully automated Online Ordering System to name a few. The launch of this digital billing platform is yet another example of the hotel leading from the front in Sri Lanka’s hospitality industry. The platform is the first step in the hotel’s journey towards becoming a paperless organisation with the long-term goal of achieving 90% reduction in paper usage. It is an innovation that will help the hotel reduce its environmental impact through reduced paper usage and food wastage and will provide customers with superior service at every restaurant.
Malith Perera, Chairman of Waters Edge commented, “In keeping with our vision, we thrive to extend our customers unmatched lifestyle experiences with the introduction of timely technological innovations. Introduction of e-billing will be the new dawn of technological innovations of the hospitality industry in Sri Lanka.”
With the launch of this cutting-edge system, customers at The Bakery at the Edge will now be provided only with an e-bill instead of a printed bill. The e-bill also allows them to rate the products and services and even submit a compliment, complaint or suggestion. Customers’ ratings and feedback are collated and analyzed to enhance the hotel’s products and services, minimize food wastage, increase operational efficiencies and reduce costs. Additionally, the platform will be utilized to disseminate the hotel’s offers and promotions to customers, thereby eliminating the need for printing promotional material.
Rohan Fernandopulle, CEO of Waters Edge stated, “We want to be efficient and provide convenience to our customers in every aspect. Sustainability is key for the success of the organisation. Our aim is to reduce wastage and increase efficiency through technology.”
Waters Edge is currently working through a strategic plan that focuses on enhancing its digital transformation. In addition to working towards creating a 90% paperless environment, the hotel is also looking at introducing many more future technologies to maintain its competitive advantage.
Enoj Muthukumarana, Director Business Development & IT of Waters Edge stated, “We started the Digital Transformation at Waters Edge many years ago. This not just a SMS billing platform. This is connecting with our customers from the first purchase and continuing the relationship.”
Chairman of Urban Development Authority (UDA) Mr.Nimesh Herath and the Board of Directors of Waters Edge were also present at the Launch Ceremony.